Terms and Conditions

Customers – The Hirer

The company gives its advice on journey time in good faith. Customers should read our Terms and Conditions carefully. This becomes our agreement, alongside your statement of requirements, when you request to hire one of our coaches or buses. 

Note that the Company has strict policies regarding damage to our vehicles, and a zero-tolerance policy inappropriate behavior.

Passenger Capacity and Seat Belts

The vehicle or vehicles are supplied for the purpose of the Carriage of Private Parties. The hire must comply with the requirements of the Road Traffic Acts relating to Contract Carriage. The Hirer should therefore be aware that:-

· No passengers in excess of the seating capacity of the vehicle may be carried. 

· Seat belts must be worn by all passengers.

· The Company do not provide car seats and are not liable for those provided for a child’s use by the Hirer or a Passenger.

· Children under the age of 12 years must use a car seat, unless they are taller 135 centimeters/ 4ft 5 inches. You or the relevant passenger must provide a suitable car seat before traveling, or the passenger may be denied travel. The Company will not be liable for the safety of car seats provided by the Hirer or relevant passenger.

· No child may be seated on a passenger’s lap. 

Liability for Injury

· The company will not accept any liability for damage, injury or loss by any passenger standing up or walking around the vehicle whilst in motion.

Our Basic Charges

These include:-

· Hire of suitably sized bus and / or coach

· Driver(s) and their accommodation where necessary

· Airport pick up and drop off fees  

· Unless per-paid by the Hirer or other party, all parking and road toll charges

· Fuel costs will already be included in your quotation.

Quotation Discussion

In discussing your journey, it will be helpful to ensure that you can tell us your requirements.

· Journey, from point A to point B. Typically the start point is from our coach or bus leaving the depot.

· Pickup point – to include specific postcode of agreed location and any landmarks

· Date and time of coach arrival at pickup point

· Date and time of coach departure from pickup point

· Date and time return trip

· Number of vehicles

· Number of passengers

· Number of passengers aged 12 or under requiring a car seat

· Who will be providing seat for car-seat passengers

· Hire charge and any charges relating to parking, airports etc.

· Deposit

We will advise the Hirer of the number of drivers required for the journey, as well as their accommodation costs if necessary. Ideally the Hirer should confirm their requirements as soon as possible to secure their chosen vehicles. Any changes to the requirements must be confirmed by the Hirer or relevant party via email. Once received a revised quote will be produced.

Note that our quotation will expire after 3 working days. 

Once the Hirer, or relevant party, accepts our quote the Terms and Conditions will apply. The Statement of Requirements and, along with the Terms and Conditions, are considered to become our binding contract. Any changes after that point must be discussed with the Company and confirmed by email. Changes may incur additional charges.

Legislation and Driver Hours

Liinx travel comply with all UK and EU rules. This includes regulations governing driving hours. Our drivers may only work within these constraints. As a result, The Company must limit waiting times when a delay occurs. We may only allow a further 10 minutes following the agreed Departure Time. 

This can be discussed during quotation if a longer time is required to allow for any delays. Please note, this may incur additional charges should the delay mean that our driver(s) would be approaching their legal working hours limit as an additional driver may be required.

Airports and Other Ports of Entry 

All Airport pick up and drop off fees will be charged to the Hirer and included in your quotation. 

The Hirer must consider

· Date and time of coach arrival at pickup point

· Date and time of coach departure from pickup point

to cater for early arrivals, as well as any delays. This is to ensure that passengers can have access to the vehicle as soon as required, as well as allowing a reasonable time to accommodate delays. This must be discussed and agreed with the Company before the contract is finalised.

We will check with the authorities at the respective ports to ensure that our driver is aware of any changes to anticipated arrival times. In the event of significant delay, i.e. more than 2 hours, the Company will contact the Hirer to agree a solution. 

The company will require mobile phone contact details for the nominated lead passenger. The lead passenger will be responsible for ensuring the driver is alerted to any specific passenger problems, such as delays to entry to the UK.

Breakdowns, Delays and Substitutions 

We aim to arrive at the Agreed Pickup Point within 15 minutes of the agreed arrival time. Please note, emergency road closures, traffic congestion and traffic accidents are outside our control. Should traffic problems impact on our arrival time our driver will use the agreed contact number to alert the Hirer, or relevant party, to the issue and to discuss the revised arrival time.

Should a breakdown occur en-route we will make every effort to provide you with a substitute coach in good time that meets your requirements. If a suitable alternative is unavailable, we may use a partner company to cover your out/inbound journey. 

Payment 

To reserve your coach a non-refundable deposit of up to 50% of the hire charge is payable at the time of booking. The final payment must be made 7 days prior to departure. Payment must be made before the day; we operate on a prepayment only. Failure to make the full payment will result in your trip being cancelled. We are a small operator with limit vehicle, we advise you to make the deposit to reserve your vehicle. 

Returnable Additional Deposits

The Company reserves the right to insist upon a returnable additional deposit being provided by The Hirer. This may be required to allow for unforeseen additional or increased charges or tolls not included in the initial quote. This deposit will be returned to The Hirer following completion of the hire depending on actual expenses were incurred by The Company.

Cancellation by Hirer 

The Company reserves the right to charge a cancellation fee on a sliding scale as follows:-

1. 3 to 7 days prior to      departure – charged at a rate of 70% of hire charge
2. 24 – 48 hours prior to departure –  90% of hire charge
3. Less than 24 hours –      100% of Hire Charge.

Cancellation due to inclement weather conditions will be charged as above.

Cleaning and Damages

The Company has a strict charging policy regarding damage to our vehicles, including damage that necessitates additional deep cleaning after a hire.

If a vehicle is unavailable for hire due to damage repair, or additional deep cleaning, the Company will incur loss of revenue. In this event a surcharge will apply. Typically, this may amount to a minimum of £1000 daily, depending on the vehicle affected.

· Damage to Company Vehicles 

The Hirer is liable for costs arising as a result of any negligence or damage, to the interior or exterior of the vehicle caused by members of the party. Costs incurred include those arising from repair or replacement, as well as lost revenue.

The Company will provide evidence in the form of videos and pictures. We may provide further evidence of damage assessment, including those of our professional vehicle repair specialists. 

· Cleaning and Excess Cleaning Charge

Bins and bin bags are provided on board all our coaches for the use of travel. The driver will ask passengers to use these during and at the end of their journey. 

There will be an additional cleaning charge should the coach be soiled or left in a condition that requires additional deep cleaning. This will apply to the following:-

· Vomit on interiors

· Soiling of seats, floor or self

· Damage to the interior

· Smoking or vaping

· Excess rubbish not placed in the bags provided.

Typically, this charge will be a minimum of £200 to cover our costs for a specialist professional cleaning service for the vehicle. 

Respect for Driver and Fellow Passengers

The Hirer is responsible for ensuring that all passengers are made aware of our policies prior to pickup.

All passengers are expected to treat each other, and our drivers, with respect. The Company will not tolerate inappropriate behavior. This includes racist, aggressive or threatening behavior and language. Our drivers have the right to refuse a passenger to travel if they consider their behavior to be physically or verbally a threat to others.

Any passenger behaving in an inappropriate manner will be asked to leave the vehicle. If not stationary, the passenger will be dropped off at the nearest available safe place (this could be a motorway services stop). If removed, the passenger will be required to make their own arrangements for onward travel at their own expense.

Failure to comply with driver’s instruction to leave will result in police being alerted and their assistance to remove sought. Police will be provided with prosecution evidence in the form of videos and images from on-board security.

Loss or Damage to Personal Property

Passengers may leave their belongings on board, at their own risk. However, we recommend that valuable items are not left on board. The driver cannot take responsibility for personal property left on vehicles. The driver is required to take a legal break and therefore may be away from the vehicle. 

The Company will not be liable for any damage to, or loss of personal property left in the vehicles.

No Smoking Policy 

Smoking and vaping are both strictly forbidden on all our vehicles.

Failure to comply will result in an initial warning. Should there be a subsequent breech that passenger will be asked to leave the vehicle at the next safe drop-off place and making their own arrangements for onward travel. 

Consumption of alcohol 

Consumption of alcohol on company vehicles is strictly forbidden. 

The company can occasionally make exceptions to their discretion, but this must be disclosed when requesting a quote. This ban can only be lifted if explicitly covered in the contract. If Alcohol is consumed onboard without prior permission 

there will be an additional charge of £250 for cleaning and breach of contract. 

Data Protection

All personal information is collected and handled in accordance with UK legislation and never sold to third parties. This information will be deleted 60 days after completion of the hire. 

Security footage from vehicle’s on-board camera is retained for a year. In the case of a security incident, footage will be provided to the relevant police authority. 

Complaints

In the event of dissatisfaction with the Company’s services, The Hirer should endeavor to seek a solution at the time by alerting the driver in the first instance. Our drivers will make best endeavors to address any issues raised with them, including escalation to the centre if required.

If this does not provide a remedy, the Hirer or lead passenger may contact the company’s office to discuss further. Our office time is Monday to Friday 9am – 4pm. info@liinxtravel.com

If this has does not resolve or address the problem, then a formal complaint may be submitted. This must be in writing to our company address (Common farm, newton road, stoke hammond, MK17 0EB) or via email. We will address all complaints swiftly.

Acceptance of our Quotation implies acceptance of all the above conditions. Thank you for your custom!